FAQ

FAQ has answers to frequently asked questions. If you are not able to find your answer please give us a call at 1-877-369-7033 we will be happy to help you!

1. Do you have a minimum order?
2. Do you send samples?
3. Can you tell me when new products or special promotions are announced ?
4. When will my order be shipped ? When will arrive ?
5. What's the status of my order ?
6. Why did you call or e-mail me to verfiy my order ?
7. How do I know that my order has been shipped ?
8. What's the difference between "Order Date" and "Ship Date" ?
9. What are your shipping fees ?
10. What are your international shipping fees ? What about duties ?
11. Do you ship to PO boxes or APO/FPO ?
12. Will my credit card be charged immediatley?
13. Are purchases on this website really tax free ?
14. What is your return/exchange policy ?

 

1. Do you have a minimum order?
   We have a minimum dollar amount of $35.00.
   ↑ Back to Top

2. Do you send samples?
   We will gladly send you samples at no charge as long as it is an item we have in stock and as long as it is not a high dollar amount. All samples will ship USPS so they take anywhere from 5-7 business days. If you wish to have your sample expedited you will have to pay the additional ship cost.
   ↑ Back to Top

3. Can you tell me when new products or special promotions are announced ?
   We do have special promotions that we will inform you of via email. We also have a featured item list on the homepage. This area shows any products that are on sale.
   ↑ Back to Top

4. When will my order be shipped ? When will arrive ?
   If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.
   ↑ Back to Top

5. What's the status of my order ?
   Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
   ↑ Back to Top

6. Why did you call or e-mail me to verfiy my order ?
   For your own security, protection and to confirm shipping charges.
   ↑ Back to Top

7. How do I know that my order has been shipped ?
   When your order has been shipped, we will send you a e-mail with your tracking number and a link to where you can track it online.
   ↑ Back to Top

8. What's the difference between "Order Date" and "Ship Date" ?
   On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
   ↑ Back to Top

9. What are your shipping fees ?
   They are generated based upon the total amount of your purchase, the weight of the package, and your delivery zip code. You will also have several options related to how fast you want your package to arrive.
   ↑ Back to Top

10. What are your international shipping fees ? What about duties ?
    We're proud to offer international shipping. Remember, shipments outside of the U.S may be subject to import duties and taxes, which are the responsibility of the recipient.
    ↑ Back to Top

11. Do you ship to PO boxes or APO/FPO ?
    Yes - we do ship to military addresses via USPS.
    ↑ Back to Top

12. Will my credit card be charged immediatley?
    No. Your credit card will not be charged until your order is shipped.
    ↑ Back to Top

13. Are purchases on this website really tax free ?
    Yes- we collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of Washington and California.  If you are tax exempt and in the state of Washington you must contact us and fax us your tax exempt paper work, if we do not receive this from you, you will be charged tax.
    
    ↑ Back to Top

14. What is your return/exchange policy ?
    Please feel free to call or email us if you would like to return or exchange an item. We do not accept returns or exchanges on custom items or printers. A 20% restocking fee will be charged to all returns accepted.
    
    All refunds are made in the form of a check, we do not refund credit cards.
    
    ↑ Back to Top